Hospital Mobile App: Patient App Features & Benefits

Patients expect digital experiences from hospitals just like they do from banks and e-commerce. A hospital mobile app isn't just convenience—it's becoming essential for patient retention and engagement.

Why Hospitals Need a Patient App

• Patient Expectations: Digital-first generation
• Reduced Call Volume: Self-service for common tasks
• Better Engagement: Stay connected between visits
• Competitive Advantage: Stand out from other hospitals
• Data Collection: Understand patient behavior

Essential Features

1. Appointment Booking

• View doctor schedules and availability
• Book OPD appointments
• Choose time slots
• Pay consultation fee online
• Reschedule or cancel
• Appointment reminders (push notifications)

2. Health Records

• View past consultation summaries
• Access prescriptions
• Download lab reports
• View radiology reports and images
• Discharge summaries
• ABHA linking for national records

3. Lab Reports

• Push notification when report ready
• View online (no hospital visit needed)
• Download as PDF
• Historical trend view
• Share with other doctors

4. Bill Payments

• View pending bills
• Pay via UPI, cards, net banking
• Download receipts
• Payment history
• Outstanding amount tracking

5. Telemedicine

• Video consultation with doctors
• Chat with doctors
• Digital prescription
• Follow-up consultations

6. Notifications & Reminders

• Appointment reminders
• Medication reminders
• Follow-up due reminders
• Health camp announcements
• Vaccination reminders

Advanced Features

• Family Accounts: Manage multiple family members
• Medicine Delivery: Order refills from hospital pharmacy
• Home Sample Collection: Book lab tests at home
• Queue Status: See real-time OPD queue position
• Feedback: Rate consultations and services
• Health Tips: Personalized health content

Build vs. Buy Decision

Custom Development

• Cost: ₹10-30 lakhs+
• Time: 4-8 months
• Pro: Fully customized to your brand
• Con: Ongoing maintenance cost

HMS-Provided App

• Cost: Often included or low monthly fee
• Time: Immediate (white-labeled)
• Pro: Pre-integrated with HMS
• Con: Limited customization

Success Metrics

• App downloads and active users
• Online booking percentage
• Self-service report access rate
• Online payment adoption
• Patient satisfaction score
• Reduction in phone call volume

Promotion Tips

• QR codes at reception and waiting area
• Staff mention during registration
• SMS with download link after visit
• First booking discount incentive
• Digital signage in hospital